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Frequently Asked Questions

Q: Why has St Richard’s launched a new lottery?

A: All the care provided by St Richard’s is free of charge, but not without cost. We need to raise over £9 million this year to provide the free, expert care and support to more than 3,300 patients, loved ones and the bereaved over the next year. Supporting the hospice by playing the lottery, will ensure we are there for people in our community when it matters most.


Q: Who can play the lottery?

A: Anyone over 18 years of age and resident in Great Britain


Q: How much does it cost to play?

A: It costs £1 per entry per week for 1 ticket. You can buy up to 25 tickets per week. If you'd like to buy more, please get in touch with us on


Q: How can I sign up to the lottery?

A: You can sign up online by clicking here or by clicking on the ‘Play Now’ button at the top of this page. We cannot accept lottery sign ups by post or over the telephone.


Q: How much of the money will St Richard’s Hospice receive? 

A: 73p for every £1 played goes straight to St Richard’s Hospice, the rest covers the prize fund and administration costs.


Q: How does it work?

A: 1. Choose whether you want 1 or more £1 entries each week (up to a maximum of £25 per week)

 2. For each £1 you play you will be allocated a unique six-digit number which is yours for as long as you wish to keep playing.

 3. Choose whether your payment is taken on your debit or credit card 4-weekly, quarterly, or annually. Please note some credit card providers charge extra fees for payments for lotteries, so we recommend using a debit card for payment. Payment on your bank account will show as “Zaffo”.

 4. After signup, we will send you an automated email with your six digit unique number(s) - check your junk or spam folder if you haven't received it. This email will come from Zaffo, our external lottery manager. If you haven't received your entries, please email or call 0203 808 4332 during normal working hours, Monday to Friday.

 5. If your numbers come up on a Saturday, we'll let you know you're a winner and deposit your winnings in your account! Full rules and further explanation on how lottery numbers are chosen can be found by clicking here.

 6. If you have any issues please call St Richard's Hospice Fundraising Department on 0203 808 4345.


Q: Can I enter for just one week?

A: No, this is a subscription lottery game, you can sign up for a set amount of entries every week as an ongoing show of support for St Richard's Hospice.

Q: When does the draw take place?

A: The St Richard’s Hospice Lottery is a weekly prize draw, which takes  place at 6:45 pm (Central European Time) every Saturday , based on the first six numbers generated by the German Spiel 77 Lottery, numbers are displayed on the website:


Q: How much can I win?

A: The prizes available every Saturday are:

Match all 6 numbers in the right order – win £25,000!
Match first or last 5 numbers in the right order – win £1000
Match first or last 4 numbers in the right order – win £100
Match first or last 3 numbers in the right order – win £10

Second Chance Super Draw • Regular players will be entered into the Super Draw each month where, if they match 6 numbers, £25,000 will be received by the member and £25,000 by St Richard’s Hospice • If you play every week you will also be entered into a bonus draw every month and be in with a chance of winning a short break for two or equivalent prize 


Q: What are my chances of winning?

A: • 6 number match = 1 in 1,000,000 

• 5 number match = 1 in 55,556 

• 4 number match = in 5,556 

• 3 number match = 1 in 556


Q: How will I find out if I have won?

A: Results are published at on Monday and all winners are notified by either phone or email if we have those details or by post if we do not have an email address or telephone number. Our lottery provider will require your bank details in order to pay you your prize. If you have any questions about your prize you can call the hospice on 0203 808 4345.

Q: Are prize winnings taxed??

A: All prize winnings are tax-free.


Q: How secure is my donation and my personal details?

A: We treat your privacy very seriously and are committed to protecting your personal information. Your donation is processed through a reputable company called Paysafe.


Q: Will you pass my details on?

A: Absolutely not. We comply with the Data Protection Act and we will not pass your details on to any third party or payment processor who isn’t working directly on our behalf. We must also ensure that the data we hold is accurate, adequate, relevant and not excessive.


Q: Is there anyone else involved?

A: Managing a weekly prize draw is a complex and time-consuming operation. We therefore employ a company called Capen Ltd, trading as Zaffo, to act as our External Lottery Manager. They manage the weekly prize draw and all administration of our lottery programme on behalf of St Richard’s Hospice. Capen are licenced by the Gambling Commission, licence number 000-036257-R-317724-003 and adhere to a very strict code of conduct.


Q: Isn’t this encouraging problem gambling?

A: Our lottery is a small society lottery and is designed to be played for fun. The maximum number of entries St Richard’s Hospice will allow online per week per person is 25. All of our promotional materials carry either the website or a phone number where people can get help and advice regarding problem gambling.  

If anyone should wish to exclude themselves from any future raffles or lotteries within St Richard’s Hospice they can call the Fundraising Department on 0203 808 4345 to discuss self-exclusion for a minimum of six months 


Q: I think I may have a problem with gambling, how can I get help?

A: If you have questions or concerns about your own gambling, or about that of a friend or family member, we recommend you get in touch with the National Gambling Helpline on Freephone 0808 8020 133 or visit 


Q: I’ve signed up – but what if I’ve changed my mind or my debit/credit card have changed?

A: If your details have changed or you’ve changed your mind, please contact Zaffo support on 0203 808 4332 or St Richard’s Hospice Fundraising team on 0203 808 4345. You can cancel your payment either directly through your bank or through Zaffo.

Q: Should I pay with debit or credit card?

A: We recommend a debit card as credit card payments will usually incur extra charges from your card providers.

Q: What happened to The Worcestershire Hospices Lottery?

A: Absolutely nothing. This lottery is still running and the proceeds are shared between St Richard’s Hospice, Acorns Children’s Hospice and Primrose Hospice. If you are already a member of The Worcestershire Hospices Lottery, you don’t need to do anything different and thank you for your support.

Q: How do I make a complaint?

A: We hope you won’t need to, but if you’re unhappy or concerned about something in the first instance, please call our Fundraising team on 0203 808 4345 or email  

Issues of concern can usually be resolved by talking them through with one of our Fundraising team members. However, if you would like to see our full complaints procedures please see our social responsibility guidelines.


Q: How do I cancel my entries?                                

A: If you have signed up and no longer wish to play, please contact our external lottery manager, Zaffo, by emailing or calling 0203 176 6862, during normal working hours, Monday to Friday.